Shipping policy
Shipping Policy
Last updated: September 26, 2026
At Revana, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping or tracking information where available.
2. Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on your location and the courier service.
Delivery times are estimates and are not guaranteed. Remote locations, public holidays, weather conditions, courier delays, or other circumstances beyond our reasonable control may result in additional delays.
3. Shipping Charges
Free shipping is available on eligible orders, as displayed on our website at the time of purchase.
If shipping charges apply to your order, the applicable amount will be displayed during checkout before you complete your purchase.
We reserve the right to change our shipping charges or free-shipping eligibility from time to time.
4. Delivery Areas
We currently ship to eligible locations within India.
Availability of delivery may depend on the serviceability of your address by our courier partners.
5. Tracking Your Order
Once your order has been dispatched, tracking details may be provided to you through the email address or contact information associated with your order.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
6. Incorrect or Incomplete Address
Please carefully check your shipping address before completing your order.
Revana is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or inaccurate address provided by the customer.
If an order is returned to us because of an incorrect address or failed delivery attempts, we may contact you regarding available options.
7. Delayed Deliveries
While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Delays may result from:
- Courier or logistics issues
- Weather conditions
- Public holidays
- High-volume periods
- Incorrect address information
- Remote or difficult-to-service locations
- Government or regulatory restrictions
- Other circumstances outside our reasonable control
If your order appears significantly delayed, please contact us at support.revana@gmail.com with your order number.
8. Lost or Damaged Shipments
If your package appears to have been lost or arrives damaged, please contact us at support.revana@gmail.com as soon as possible.
Please provide your order number and, where applicable, photographs or other relevant information so that we can review the issue and coordinate with the delivery provider.
9. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their policies and the destination.
Please ensure that someone is available to receive the package and that your contact information is accurate.
Repeated failed delivery attempts may result in the package being returned to us.
10. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping processes, courier partners, or business practices.
The latest version will always be available on this page.
11. Contact Us
For questions regarding shipping or your order, please contact us:
Revana
Email: support.revana@gmail.com
Website: Revana.in