Refund policy
Return & Refund Policy
Last updated: September 26, 2026
At Revana, we want you to have a smooth and reliable shopping experience. If there is an issue with your order, please contact us and we will do our best to resolve it fairly and promptly.
1. Returns
We accept returns only for products that are damaged, defective, incorrect, or significantly different from the product description.
To be eligible for a return:
- You must contact us within [7] days of receiving your order.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, accessories, and any other items supplied with the order.
- You must provide your order number and clear photographs/videos showing the issue.
Returns that do not meet these conditions may not be accepted.
2. Items That Cannot Be Returned
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.
Non-returnable items, if applicable, will be clearly identified on the product page before purchase.
3. Damaged or Incorrect Orders
Please inspect your order when it is delivered.
If you receive a damaged, defective, or incorrect product, contact us at [your support email] within [48 hours / 7 days] of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, if the package was damaged
We may request additional information to verify the issue.
If your claim is approved, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and product availability.
4. Refunds
Once your return or refund request has been approved, we will process the applicable refund.
For eligible refunds, the amount will generally be refunded to the original payment method, subject to the processing time of your payment provider or bank.
Depending on your payment method and financial institution, it may take additional business days for the refund to appear in your account.
5. Return Shipping
If the return is due to a product being defective, damaged, incorrect, or otherwise eligible for a return due to an issue caused by us, Revana will provide appropriate instructions regarding return shipping.
For other returns, if accepted, the customer may be responsible for applicable return shipping costs.
6. Order Cancellations
Cancellation requests must be made before your order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our applicable return procedure.
7. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange where the same product is available.
If the replacement is unavailable, we may provide an appropriate alternative resolution, including a refund where applicable.
8. How to Request a Return or Refund
To request a return or refund, contact us at:
Email: [your support email]
Order Number: Please include your order number in your message.
Please describe the issue clearly and attach any relevant photographs or videos.
Our support team will review your request and provide the next steps.
9. Refunds for Refused or Undelivered Orders
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, any refund will be handled according to the circumstances of the order and applicable shipping costs.
10. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes to our business practices, products, or applicable requirements.
The latest version will always be published on this page.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Revana
Email: support.revana@gmail.com
Website: Revana.in